For any inquiries, assistance, or further information related to your travel in Sri Lanka, the Sri Lanka Tourism Development Authority (SLTDA) is here to help. Whether you’re planning your trip, already exploring the island, or require support during your stay, the SLTDA offers a range of services to ensure your experience is smooth and enjoyable.
1. Sri Lanka Tourism Development Authority (SLTDA)
The SLTDA is the official government body responsible for promoting and regulating tourism in Sri Lanka. They provide comprehensive information about the country’s attractions, events, and services. If you have any questions or need assistance, the SLTDA is your primary point of contact.
Contact Information:
- Address: 80 Galle Road, Colombo 03, Sri Lanka
- Phone: +94 11 242 6900
- Fax: +94 11 244 0001
- Email: info@srilanka.travel
- Website: www.srilanka.travel
2. Tourism Information Centers
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| Tourism Information Centre - Colombo |
Tourism Information Centers are available in key locations across the country, providing travelers with maps, brochures, and personalized assistance. Staff at these centers can help with directions, accommodation bookings, and information on local attractions.
Major Information Centers:
- Bandaranaike International Airport: Katunayake
- Colombo: Ground Floor, Independence Square, Colombo 07
- Kandy: No. 04, Sangaraja Mawatha, Kandy
- Galle: 20A, Rampart Street, Galle Fort
3. Embassies and Consulates
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| Embassy of the United States - Colombo |
In case you need consular services, such as passport assistance or emergency aid, it’s important to know the location of your country’s embassy or consulate in Sri Lanka. Most embassies are located in Colombo, and they provide support to their citizens during their stay in the country.
Embassy Contact Information:
- Embassy of the United States: 210 Galle Road, Colombo 03, Sri Lanka
Phone: +94 11 249 8500 - High Commission of Canada: 33A, 5th Lane, Colombo 03, Sri Lanka
Phone: +94 11 522 6232 - High Commission of the United Kingdom: 389 Bauddhaloka Mawatha, Colombo 07, Sri Lanka
Phone: +94 11 539 0639
(For a full list of embassies, please refer to your home country’s official website or the SLTDA website.)
4. Tourism Police
For any safety or security concerns, the Tourism Police is available to assist you 24/7. They are specially trained to help tourists and ensure that your experience in Sri Lanka is safe and enjoyable.
Tourism Police Hotline: 1912 (available nationwide)
5. Emergency Contacts
In case of emergencies, here are some key contacts:
- Ambulance, Fire, and Police: 119
- Tourist Police Hotline: 1912
- Emergency Medical Assistance: +94 11 269 1111 (Colombo National Hospital)
6. Feedback and Complaints
Your feedback is valuable to us. If you have any suggestions, complaints, or comments about your travel experience in Sri Lanka, please reach out to the SLTDA. Your insights help us improve our services and enhance the overall experience for future travellers.
Feedback Email: feedback@srilanka.travel
We’re Here to Help
The Sri Lanka Tourism Development Authority and its partners are committed to providing you with all the support and information you need to make your visit to Sri Lanka unforgettable. Whether you’re planning your journey, exploring our beautiful country, or need assistance during your stay, don’t hesitate to reach out. We’re here to ensure that your travel experience in Sri Lanka is as enriching and enjoyable as possible.
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